Customer Support

Core Skills:

- Passion for learning and delivering world-class customer service
- Exceptional verbal and written communication skills
- Demonstrated passion for excellence in providing support to customers
- Enthusiasm for learning new skills and creative problem-solving
- Possesses a pleasant, patient and friendly attitude
- Strong organizational skills, work ethic and attention to detail
- Savvy with computers and technology

Responsibilities:

- Professionally handle incoming email requests from our members
- Ensure that issues are resolved both promptly and thoroughly
- Thoroughly and efficiently gather student information, access and fulfill student needs, educate the student where applicable to prevent the need for future contacts
- Provide quality service and support in a variety of areas
- Handles issues in the best interest of both the student and company.
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the student experience.

Requirements:
- Previous experience using Zendesk
- Available to work 20 - 40 hours per week (7 days per week; may be a mix of weekdays and weekends)

- Ability to work remotely with high-speed internet access and up-to-date computer equipment
- 1-2 years of customer service experience (phone and email)
-Would like all emails in inbox to be cleared responded to and cleared each day
-Responses to emails on weekends is a must. We don't have tons but if someone has any questions, we need to get them a response on Saturdays and Sundays.

• Great team of smart people, in a friendly and open culture
• No dumb managers, no stupid tools to use, no rigid working hours
• No waste of time in enterprise processes, real responsibilities and autonomy
• Expand your knowledge of various business industries
• Create content that will help our users on a daily basis
• Real responsibilities and challenges in a fast evolving company