As a member of our Production Support Team you will be an integral part of our engineering group, serving as a key contributor in the production life cycle of sophisticated, enterprise class software solutions designed to solve business challenges. You will have a knack for troubleshooting and solving problems. You will have a sense of ownership when tackling a problem, or taking on responsibility for issues. You will play a vital role in our customer-facing support and problem resolution team by utilizing your unique experience, analytical, and technology skills.
How you will make an impact:
Helping solve system issues through email, chat, and other avenues to help agents and staff be successful
Troubleshoot, investigate, and solve issues reported by our agents and staff
Developing and documenting best practices to enhance troubleshooting processes
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Additional responsibilities of this role include: _
Provide training to various employees and assist with expert knowledge including but not limited to kvCORE/CRM systems and processes.
Document production applications, resolve application issues and answer all requests.
Maintain scheduled jobs and perform troubleshooting on processes and resolve all issues.
Responsibilities
- Lead the entire sales cycle
- Achieve monthly sales objectives
- Qualify the customer needs
- Negotiate and contract
- Master demos of our software
Must Have
- Bachelor Degree or Higher
- Passion for software products
- Perfect written English
- Highly creative and autonomous
- Valid work permit for Belgium
Nice to have
- Experience in writing online content
- Additional languages
- Google Adwords experience
- Strong analytical skills
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Perks
A full-time position
Attractive salary package.
Trainings
12 days / year, including
6 of your choice.
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Fruit, coffee and
snacks provided.
